March 6, 2007
Well, it was fun to “see” everyone online last night. Thanks so much for popping by and for your patience. I was able to see how many were online at a given time, and …. well …. let’s just say that you all outdid yourselves between 8 and 9 pm. You slogged down the system, but at least it didn’t crash! What a night. It was like taking more than an average day’s worth of shoppers and orders and compacting them into that hour.
I have had a few comments about the shopping cart system and how you can “lose” things in your cart. We don’t pull the products from inventory until someone actually checks out with them. Many of you put things in your cart and then sign off and leave them there for another day. And you LIKE being able to do that! If we pulled them from inventory when they went into carts, it would leave a whole lot of our inventory in limbo … waiting there in a cart, not sold, but not available for anyone else. On most days, it’s not an issue because the traffic at the site is steady but not over-the-top like it was last night. There usually aren’t people grabbing at everything that goes by. (And honestly – the biggest issue was the Sweet Georgia feeding frenzy. I know there were many of you who were trying to get these last skeins and there wasn’t much we could do about that. It was just crazy.) We will look into seeing if there is a way for you to have a few minutes grace period when it goes into your cart, but doesn’t keep the products in limbo as they relate to the website. We’re always looking for ways to make your experiences positive here, and we will continue to do that in the future. Our sincere apologies to those who were frustrated. Always feel free to email us when anything concerns you. We want to hear from you. (And to all of you who emailed and said it was fun and you had your adrenaline going and you think it’s wonderful that we keep bringing such fun stuff in – well, those emails just made our night. Thank you so much!)