Comments on: Wednesday

By: vivian

vivian — Fri, 21 Sep 2007 00:47:32 +0000

Sheri,

You guys at Loopy Ewe are the best; I am so sorry about the negative feedback. If I don’t get one skein of beautiful sock yarn, I am sure there will be another one waiting in the wings at Loopy Ewe.
It is just yarn after all. Life is too short!
But I do look forward to being a Loopy Groupie.

By: Susan

Susan — Wed, 19 Sep 2007 03:06:04 +0000

Sheri, I have not yet managed to catch a sneak-up in action, but I’m not bitter about it! I view it as a game to play and not something to get all upset over. Someday I will come to the site at exactly the right time and there will be skads of Yarn Pirate and Dream in Color and Yarntini waiting for me, and then it is quite likely I will embarrass myself by ordering massive quantities of sock yarn I don’t have time to knit right now . Please don’t let the rude people get to you! They need to relax and realize that yarn isn’t life and death.

By: christine schnabel

christine schnabel — Sun, 16 Sep 2007 03:14:57 +0000

Sheri,
You and your loopy ewe are great. I have ordered many awesome skeins of yarn and will continue to do so. So thank you for allowing me the opportunity to do so. Even if I may have to live in a cardboard box and eat Ramin Noodles for the rest of my life.
Yes I was unable to get some of that Woolmeise and was bummed out, but can not even imagine getting mad over it and then get mad at you. It is your company and you run it how you see fit. You are doing us as customers a service by providing your wool. We can not always get what we want. Those 2% are insane. have they never been to a store to get what they wanted and it was sold out? Come on now, they sound worse than my 4th graders.
Please do not let those haters get you down, you have many many fans out there who will continue to support you and your business.

By: Sherry W

Sherry W — Sun, 16 Sep 2007 01:09:03 +0000

Sheri, i like your store, but I do understand some of the frustration of your customers.

I am not a groupie yet, and the Groupies get dibs and buy you out in minutes. I’ve *never* hit a sneak up. So I’d like to also request that you also have truly unannounced ’sneaky sneak ups’ where anyone, even us unwashed non-Groupies, has a chance to get in. Then really I’d feel better about it and think at least I had a fair go (and a chance to order and be a Groupie too).

That’s my only grumble (but a POLITE one). Otherwise, I’d like to hear that %2 suggest a way your supposed to keep mad-popular products stocked for their leisure.

By: Pam

Pam — Sat, 15 Sep 2007 23:18:22 +0000

Hi Sheri,

I just wanted to add my voice to the 98% who love you and your shop. I haven’t gotten in on the Wollmeise yet either, but why should I get get angry at you for it? That’s ridiculous! I’ve always found other wonderful yarns to buy, and now I’m so excited to be a Loopy Groupie!! Woohoo!!

By: Sharon

Sharon — Sat, 15 Sep 2007 16:52:26 +0000

I figure if I don’t get the yarn I want, I guess I was just meant to pay my cable bill this month instead of knit a pair of socks.

By: Marsha

Marsha — Sat, 15 Sep 2007 05:13:24 +0000

I want to publicly thank you!! I recently became a groupie – yaaaaay!! Thank you for the tote bag (can’t have too many of those!) and 2 skeins of Lorna’s Laces in Pioneer colorway and some minty candy (forgive me if I forgot something). You don’t have to do that. Most retailers don’t do anything and especially not to that degree.

I missed my first real sneak up – BUT – by some strange fluke of nature (totally a “meant to be” thing) I just happened on to the one just before that. I work a day job and can’t shop the nets at work and I’m not a stalker – but I snagged some really cool stuff one LATE night!! I just got lucky. I think the trick is to get a couple things and check out. I’m not completely positive because the invoice isn’t in front of me – but I’m pretty sure Sheri combines shipping if you order within a certain time frame. Sure it might be a pain – but it’s sort of like hunting for Easter Eggs when you were a kid – the one who is fastest and finds the most wins!! I didn’t get any Wollmeise and so far I haven’t got any of the WendyKnits patterns I really want. And yeah – some of us are selective and know we can’t have it ALL at once and then some are greedy yarn hoarders (said tongue-in-cheek) grab everything that will fit in their shopping cart!! So be it! It sort of makes it an adventure. Most of the folks who are complaining probably have more yarn than they can knit up in a lifetime and like Sheri has said MANY times…she constantly reorders and it will come back eventually. It’s not like handdyed yarn is in her back yard growing on trees. And it’s not like the dyers are sending it to her FREE out of the kindness of their hearts – she has to pay for it up front and I’m sure no one else would blame her for being prudent and careful. And that’s coming from the same person who just yesteday (out of frustration, I admit) suggested to Wendy to poll the masses and just print up the bazillions everyone wants and be done with it. The reality is that these folks are not millionaires just selling you their wares just to have something to do. Most likely they would be on some sunny tropical beach, sipping a nice adult beverage while knitting away with their laptop nearby ordering some indie yarn from some really nice, friendly retailer who has to listen to people rant on them because they missed out on something. And that’s all I’m going to say about that…

By: shadkitty

shadkitty — Fri, 14 Sep 2007 16:17:12 +0000

Aw! That is a shame that people would say negative things about the Loopy Ewe. I appreciate everything you do, including scaring the poor postal workers. You are wonderful, you get hundreds of orders and hundreds of comments on your blog. All orders have handwritten notes, and each time I comment you reply. That is amazing to me. Poo on those people who are so selfish that they cannot see how hard you work!

By: Michelle in SE AZ

Michelle in SE AZ — Fri, 14 Sep 2007 15:52:59 +0000

I am sending yet another hug to you, Sheri, for all the hard work and care you put into TLE. Let’s just see how many positive comments we can put in here to brighten your day!

I have grown philosophical about sneak-ups now (having no money this week helped!) and am fully capable of *gasp* not buying any yarn. There will be more and I have lots already. I must become more picky and wait for a colour or fiber that really jumps out at me while I knit though the beauty I already have in hand. Patience, people.

By: Vickie

Vickie — Fri, 14 Sep 2007 15:41:14 +0000

I’m sorry to hear that there are some out there that are making you understandably cranky! Sadly, I can relate after experience working in retail how upsetting those encounters can be with “unhappy customers”. But the rest of us LOVE you and everyone at The Loopy Ewe!

I admit that on one of the first updates (the one that crashed the servers I believe) I was so upset when something got snatched out of my cart since I thought it was “safe” there. But now that I know how the whole “Shopping Cart” works I realize that can happen!

I realize the frustration when you “miss” an item on the Sneak-Up, but that’s just one of the great things about you – you keep getting more whenever they become available! All we have to do is to be patient and wait (and sometimes, wait, and wait, and wait!) :0)

Keep up the GREAT work and please try not to let the unhappy people discourage you.

Hugs!

Vickie