FAQs
We ship all around the world from our shop in Loveland, Colorado and we love to send your order to your within one business day.
United States - Our default shipping is USPS Ground Advantage 3-5 day delivery, and we offer the option for Priority Mail (2-3 day shipping)within the US. We offer free shipping to the contiguous United States on orders over $125 (Ground Advantage). For orders to Alaska and Hawaii, we may need to request additional shipping cost for large orders that exceed 2 pounds.
International - Shipping costs will be calculated after checkout. We use either USPS First Class International mail OR DHL for international orders. Once we have your order packaged up, we will compare and contrast and contact you if the shipping excedes the $35 authorized by you during checkout. Orders usually take between 1-2 weeks to be delivered once it leaves our shop and according to your country's delivery speeds. DHL shipping is generally much quicker and trackable, and we will go that route when not excessively expensive. Again, international shipping costs start at $35 per order and we will email you if cost of shipping will be more than $35.
UPDATED RETURN POLICY
Effective Date - 1 January, 2026
We want you to be happy with your purchase! If you receive an item not to your liking in some way, you may return it for store credit only - no cash refunds will be issued. You have 30 days from your purchase date to request a return. There is a 15% restocking fee for returned items, which means you will receive a store credit for 85% of the purchase value of the physical item. We will not pay the shipping on returned items, and store credit issued will not include the initial shipping costs.
Items for return must be unopened and in their original packaging / condition, and all labels must still be attached. We cannot accept returns of yarn that has been wound (by us OR by you). Items must not smell of perfume, pets, smoke or any other strong odor. We are unable to accept returns for gift certificates, patterns, books, needles, or notions. Items purchased at a sale price or during a trunk show are not eligible for return.
We reserve the right to refuse any return / exchange.
If you have any questions or concerns about items you're considering, we recommend giving us a call, emailing us, or stopping in. We can answer specific questions by email, over the phone or in person!
Yarn Winding - We do offer yarn winding ONLY for yarn that we have sold to you, and ONLY within 30 days of purchase (online purchases must add winding to their cart for a $2/skein fee). Again, wound yarn cannot be returned.
Return Process -If you would like to return one or more items from your online order... Email us (support@theloopyewe.com) with your name, order number, phone number and items you wish to return.
• Wait for our email confirmation with directions for shipping the items back
• Ship the items as directed (you might consider insuring your return and packaging it safely since we can only credit you for items that actually arrive back to us safely).
• We will email you a confirmation after we have processed your return and issued your credit, typically within 2 business days of receiving the return.
Classes Unless otherwise noted within the class description, you may cancel your class registration up to one week prior to the class for a full refund. No refunds will be issued for missed classes.To cancel your class registration, please contact us by phone or email.
We accept Visa, American Express, Discover, MasterCard, and PayPal forms of payment. We also gladly accept our gift certificates as a payment method.
I saw an item available earlier, but it's no longer there; what happened? It most likely means we are sold out of the product.
Click here to find out more about shopping in our Loveland store!
