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Free shipping on U.S. orders over $100

Shipping worldwide 6 days a week

FAQs

Shipping
We ship all around the world from our shop in Fort Collins, Colorado and we love to send your order to your within one business day.
United States - We ship Priority Mail so once it leaves our shop, it should be delivered to you in 2-3 days. We offer free shipping on orders over $100 and anything below $100 will have a $6 flat rate charge.

International - Shipping costs will be calculated at checkout. Orders usually take between 1-2 weeks to be delivered once it leaves our shop and according to your country's delivery speeds. International shipping costs start at $25 per order and we will email you if cost of shipping will be more than $25.


Returns
We want you to be happy with your purchase! If you receive an item not to your liking in some way, you are welcome to return it for store credit. You have 30 days from your purchase date to request a return.
The item must be unopened and in the same condition as when you received it. We are unable to accept returns for gift certificates, patterns, books, or needles.
If you have any questions or concerns about items you're considering, we recommend scheduling a free 15-minute video shopping appointment with us. We can answer specific questions by video or by email if you prefer.
Return Process -If you would like to return one or more items from your order… Email us with your name, order number, and item(s) you wish to return.
• Wait for our email confirmation with directions for shipping the item(s) back.
• Ship the items as directed (you might consider insuring your return since we can only give you a refund for items that actually arrive back to us safely).
• We will email you a confirmation after we have processed your return and issued your credit, typically within 2 business days of receiving the return.
Classes - Unless otherwise noted within the class description, you may cancel your class registration up to one week prior to the class for a full refund. No refunds will be issued for missed classes. If you'd like to cancel your class registration, please contact us by phone or email.

Payments

We accept Visa, American Express, Discover, MasterCard, and PayPal forms of payment. We also gladly accept our gift certificates as a payment method.

Security is extremely important to us because we want your information to remain safe. All payment transactions take place over encrypted connections, both from your browser to our servers and from our servers to our payment processors.

Shopping Online
I saw an item available earlier, but it's no longer there; what happened? It most likely means we are currently sold out of the product. We recommend signing up to be alerted when it's added back to the website so you get it right away!
I'd like a yarn or colorway you do not stock. Can you get it for me? Send us an email and we'll check! We're always happy to special order any time it's possible.

Shopping In-Person
Click here to find out more about shopping in our Fort Collins store!
Check out some photos from our shop!